Return Policy

Return Period

You can return items within 30 calendar days from the date of receipt. This period provides sufficient time to familiarize yourself with the product and make a decision regarding its conformity with your expectations.

Conditions for Return

For a successful return, the item must meet the following requirements:

The item must be in original packaging
All labels and tags must be intact
The item must be unused and in saleable condition
All components and accessories must be included
Receipt or proof of purchase must be included

Return Shipping Costs

Return shipping costs depend on the reason for the return:

Customer's responsibility: if the item does not fit, if you have changed your mind, or due to incorrect selection
Seller's responsibility: if the item is defective, damaged, or does not match the description

Return Process

Follow these steps to initiate a return:

Fill out the online return form on our website
Provide the order number and reason for the return
Receive confirmation and shipping instructions
Package the item according to the received instructions
Send the item to the specified address

Exceptions - Non-Returnable Items

The following item categories are not eligible for return:

Personal hygiene items (toothbrushes, cosmetics after opening the packaging)
Sale items with appropriate marking
Digital products (software, e-books, music)
Custom-made items
Perishable goods (food, flowers)

General Legal Requirements

This return policy complies with the legislation in New Zealand where you conduct business. Our policy complies with all applicable consumer protection laws, including but not limited to:

Consumer rights regarding defective or non-conforming goods
Mandatory minimum return periods as required by law
Legal obligations for refund processing and time limits
Statutory warranties and rights of complaint
Rules for fair trade and consumer protection

Note: In cases where local consumer protection legislation provides greater rights than those described in this policy, the statutory requirements take precedence.

Cancellation Policy

Cancellation Deadlines

To receive a full refund, you must cancel your booking according to the following schedule:

Standard Services: Cancel at least 24 hours before the scheduled time
Premium Services: Cancel at least 48 hours before the scheduled time
Group Sessions: Cancel at least 72 hours before the scheduled session

Refund Structure

The refund amount depends on when you cancel:

Full Refund (100%): Cancellation within the specified timeframe above
Partial Refund (50%): Cancellation less than the required notice period, but more than 2 hours before the service
No Refund (0%): Cancellation within 2 hours before the service or "no-show" without cancellation

Cancellation Process

You can cancel your booking using the following methods:

Online Account: Log in to your personal account and select "Cancel Booking"
Phone: Call our customer service at during business hours
Email: Send cancellation request to with your booking reference
Cancellation Form: Fill out the online cancellation form on our website

Important: You will receive a cancellation confirmation within 2 hours of your request. Save this confirmation for your records.

Refund Processing Timeline

Cancellation Confirmation: 2 hours
Refund Processing: 3-5 business days
Credit to the Original Payment Method: 5-10 business days

Cancellation Exceptions

Special conditions apply under the following circumstances:

Force Majeure Events: Full refund available regardless of timing (natural disasters, government restrictions, etc.)
Medical Emergencies: Full refund with appropriate documentation
Service Provider Cancellation: Full refund plus compensation, if applicable
Non-Refundable Packages: Certain promotional packages and discounted services may be non-refundable (clearly marked at the time of purchase)
Membership Services: Monthly memberships require 30 days' notice for cancellation

Refund Procedure

Refund Methods:

To the bank card used for payment
As store credit (upon customer's request)

Refund Timeline:

Return Request Processing: 2-3 business days
Inspection of Returned Item: 3-5 business days
Credit to Card: 5-10 business days

ATTENTION: Refunds are processed within 5-10 business days after receipt and inspection of the returned item. The exact time for crediting may depend on your bank's policy.

If you have questions regarding returns, please contact our customer support team.